ICD's 3 keys to successful supplier onboarding.

Feb 16, 2022 | Digitalization documents, Digitalization invoices, EDI, Shared procurement management

The benefits of a successful digital relationship between customer and supplier remain supplier onboarding. Onboarding campaigns are initiated by principals and industrialized by Digitalization operators.

Personalize your supplier boarding

This industrialization takes place in view of the large number of suppliers to be deployed. The industrialization of supplier on-boarding remains a reliable method if all partners belong to the same typology:

  • Paper (outgoing and incoming mail)
  • EDI (automated sending and receiving in ERP systems)
  • Mixed (sending and receiving e-mail, mail, partial EDI )

However, most partners work in a heterogeneous way, and may send and receive orders, delivery notes and invoices by paper, EDI, e-mail, fax and even by telephone or randomly, depending on their internal processes. At ICD, our successful experience has enabled us to offer customized, adapted and flexible methods.

"One of the first steps in a supplier onboarding project is to segment suppliers according to their IT maturity. This enables us to offer each type of supplier a customized process. For suppliers who are already computerized, training in the new tools and support for internal IS teams in message development are necessary. Testing follows until the new messages are put into production.

On another note, low-volume suppliers are trained to receive and send PDF files. They are then offered an analysis of their internal system and recommendations for digitalize their first flows. A team of project managers is then seconded to help these suppliers with their Digitalization projects. ", explains Laurent, project manager in the ICD on-boarding team.

A proven win-win method

To achieve this, we are setting up a dedicated platform for on-boarding suppliers, enabling each of them to exchange information in their own way. The portals we have set up enable the more advanced suppliers to receive and send electronic documents, while the less advanced ones can pre-fill and download the documents made available to them in readable PDF-type formats. This agility in the functions we make available allows each supplier to work in their own way. Each partner can then use the collaborative platform to upgrade its processes to a 100% electronic and digital mode.

Setting up an onboarding strategy :

  • Plan supplier meetings
  • Provision of documentation to inform suppliers
  • Training support to explain how to access electronic invoice electronic
  • Describe and train on the tools available to them (portal, messaging, dedicated service)

"We provide suppliers with a dedicated team. They will present the various advantages of invoice Then, depending on their profile, they will support suppliers in the Digitalization of their invoices. After this stage, we will plan the production of the flow according to the suppliers' capacities". explains Emmanuelle, Head of ICD's Onboarding Department.

Easy-to-use tools to accelerate membership

On the supplier side, the benefits are immediately apparent as soon as the collaborative platform is set up. Regardless of how documents are transmitted to and from suppliers, the ordering party receives and sends documents electronically at automatique .

ICD's experience over more than 30 years shows us that principals have a rising ROI curve from 3 months on board.


Mecalac is a family-owned company that has been designing and producing earthmoving equipment for 40 years.

"The deployment of the Web EDI supplier portal is the result of a general reflection on the need to modernize IS tools in order to improve the overall production process. explains Hervé Bidois, supply chain manager at Mecalac. " Driven by our growth, we optimized our production process to schedule customer orders and plan the manufacture of our machines. "

Supplier on-boarding was carried out in 3 months with over 250 suppliers in Europe.

Supplier on-boarding can only be a process that automatically manages hundreds or even thousands of suppliers. These methods must be accompanied by analytical intelligence to analyze the supplier ecosystem, teams dedicated to segmenting the different types of supplier, and a collaborative solution adapted to each operating mode.



Our latest content